Privacy Policy

Last Updated: 28/07/2026

Your Privacy, Our Commitment

At KCS, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact our team, submit an enquiry, or engage us for custom kitchens, cabinetry, and bespoke joinery services.

We believe in being transparent about how your information is handled and ensuring your personal details are treated with care, respect, and appropriate security.

 

1. Information We Collect

When you interact with our website or contact us, we may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Property or project details
  • Information about your design or joinery requirements
  • Details provided through enquiry or contact forms
  • Any other information you choose to provide

We may also collect limited technical information about how you use our website, such as your IP address, browser type, device information, and pages visited.

 

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries and questions
  • Provide quotes and project consultations
  • Understand your project requirements
  • Arrange consultations, measurements, and site visits
  • Provide and manage our services
  • Communicate with you about your project
  • Improve our website, services, and customer experience
  • Manage business administration and records
  • Meet legal and regulatory obligations

We only use your personal information for purposes that are reasonably connected to your interaction with KCS.

 

3. Enquiries and Contact Forms

When you submit an enquiry through our website, the information you provide may be used by our team to contact you and discuss your requirements.

Your details may be used to provide information about our custom kitchens, cabinetry, wardrobes, vanities, laundries, mudrooms, TV units, and other bespoke joinery services.

We do not sell or rent your personal information to third parties.

 

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your online experience.

Cookies may collect information about how visitors interact with our website, such as pages viewed and general browsing behaviour. This information helps us understand how our website performs and identify opportunities for improvement.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website features or functionality.

 

5. Third-Party Services

We may use trusted third-party providers to assist with services such as website hosting, analytics, email communication, online forms, security, and marketing.

These providers may have access to certain information where necessary to perform services on our behalf. We expect third-party service providers to handle personal information responsibly and in accordance with applicable privacy requirements.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

 

6. How We Protect Your Information

KCS takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We use appropriate administrative, technical, and organisational measures where reasonably practicable to protect the information we hold.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

 

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, manage customer and project records, meet legal obligations, resolve disputes, or fulfil other legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it where appropriate.

 

8. Accessing and Correcting Your Information

You may contact us to request access to the personal information we hold about you.

If you believe that the information we hold is inaccurate, incomplete, or outdated, you may request that we correct it.

We may need to verify your identity before processing an access or correction request.

 

9. Marketing Communications

From time to time, we may contact you with information about our services, projects, updates, or other relevant business information where permitted by law.

Where required, we will obtain appropriate consent before sending marketing communications.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

 

10. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, operate our business, work with relevant service providers, or comply with legal obligations.

We do not sell your personal information to third parties.

Where we engage external service providers, we take reasonable steps to ensure that personal information is handled appropriately.

 

11. Children’s Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

 

12. Your Privacy Rights

Depending on your circumstances and applicable privacy laws, you may have rights relating to the personal information we hold about you, including the right to request access to or correction of your information.

If you have concerns about how your personal information has been handled, we encourage you to contact us so we can investigate and respond to your concerns.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we manage personal information.

 

14. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy-related concern, please contact us.

KCS – Kitchen & Custom Joinery
Email: hello@kitchencabinetspecialist.com.au
Phone: 0477437927
Location: Unit 3 / 9 Davo Court Burleigh Heads

Your Privacy Matters

At KCS, we are committed to handling your personal information responsibly and transparently. Whether you’re enquiring about a new kitchen, custom cabinetry, wardrobe, vanity, laundry, mudroom, or bespoke joinery project, you can feel confident that we will treat your information with care and respect.

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